CARE Navigator
CARE Navigator is an AI-powered knowledge base helping caregivers in Hawaiʻi navigate complex medical, waiver, and housing policies with plain-language answers in 16 languages.
Introducing CARE Navigator
CARE Navigator is an AI-powered caregiver knowledge base built specifically for Hawaiʻi. It draws on state-specific policies covering Medicaid waivers, housing programs, medical resources, and social services to give caregivers clear, actionable answers in the language they speak. Whether a family caregiver needs to understand an eligibility requirement at midnight or a social worker needs a quick reference during a client meeting, CARE is designed to help.
Action Documents
Generates ready-to-use scripts for phone calls, letters to agencies, and step-by-step checklists so caregivers can act on the information they receive.
Safety-first Design
Protects sensitive caregiver information with PII screening, communicates what the system does and does not know, and connects caregivers to real people when the situation requires it.
Multilingual Support
Answers in 16 languages including Hawaiian, Samoan, Tongan, Chuukese, and Marshallese, serving Hawaiʻi’s diverse Pacific Islander communities.
The Problem We Are Addressing
Caregivers in Hawaiʻi face a fragmented landscape of medical, waiver, and housing programs spread across dozens of agencies and websites. Eligibility rules are written in dense legal and policy language, change frequently, and often contradict each other across programs. Finding the right answer to a simple question can take hours of research that most caregivers do not have.
When a crisis happens after hours, caregivers are often on their own with no clear path to immediate help. And for Hawaiʻi’s diverse Pacific Islander communities, language barriers compound every other challenge. Critical information about Medicaid waivers, housing vouchers, and respite care is rarely available in Hawaiian, Samoan, Chuukese, or Marshallese.
CARE Navigator is designed to close these gaps by putting reliable, plain-language answers within reach of every caregiver in the language they understand best.
How CARE Navigator Works
AI-powered knowledge base uses a retrieval-augmented generation pipeline built over Hawaiʻi-specific policies, program guides, and agency resources. Rather than generating answers from general training data, CARE grounds every response in verified, local source material.
Plain-language answers translate complex policy into actionable guidance. When a caregiver asks about Medicaid waiver eligibility or housing program requirements, CARE Navigator responds with clear steps, not bureaucratic jargon.
Multilingual access serves Hawaiʻi’s communities in 16 languages, including Hawaiian, Samoan, Tongan, Chuukese, and Marshallese. Caregivers can ask questions and receive answers in the language they are most comfortable with.
Safety-first design includes PII screening to protect sensitive caregiver information, confidence calibration so the system communicates what it does and does not know, and human fallback pathways that connect caregivers to real people when the situation requires it.
Caregiver Technology as Employment
CARE Navigator is built and maintained by Access100’s technology team, which employs people with disabilities. Many of our team members have direct, personal experience navigating the same complex systems that CARE is designed to simplify, whether as caregivers themselves, as recipients of services, or both.
That lived experience is not incidental to the product. It shapes every design decision, from how questions are interpreted to how answers are structured. The people building CARE Navigator understand what it means to search for help and not find it, and they are building the tool they wished existed.
Support a Caregiver Today
Learn how CARE Navigator can help caregivers in your community navigate the systems that matter most.